This meeting was a training session led by Kyle from Along Talk, focusing on the CPR Protocol – a skill set designed to interrupt ignorance and challenge problematic statements in workplace settings. Kyle demonstrated how to use the three-step approach of Clarify, Probe, and Redirect to address discriminatory or offensive comments, emphasizing the importance of maintaining a curious rather than confrontational tone. The session included live role-playing exercises where participants practiced asking questions to challenge statements about race, gender identity, and immigration, with feedback provided on effective questioning techniques. Kyle explained that the protocol aims to create “no-ignorance zones” in hospitality settings by empowering employees to interrupt harmful conversations while focusing on understanding rather than arguing with individuals making problematic comments.
