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An open Q&A with legal and HR experts.
The Massachusetts Attorney General’s office has issued new rules on unfair and deceptive fees that took effect on September 2, 2025. These rules require restaurants to include all mandatory fees in the menu price so guests see the total they will pay before ordering. Mandatory service charges for large parties remain permitted when they are clearly disclosed on the menu and when funds are distributed only to waitstaff, service employees, or service bartenders. Important note: This session is for general information and does not constitute legal advice. Please consult your counsel for guidance on your specific situation.